Frequently asked questions
For customers
Is Okim Logistics live yet?
The website is live and the platform is in active development. Join the waitlist to be notified the moment the apps are ready.
What areas do you cover?
Okim Logistics currently operates within Ibadan.
What can I send or order?
Packages of any reasonable size, and food/essentials from vendors listed on the platform.
How do I pay?
Needs input: confirm accepted payment methods at launch, card, transfer, wallet, and whether cash on delivery is supported
How do I track my delivery?
Once your request is confirmed, you'll see live tracking from pickup to drop-off in the app.
What if something goes wrong with my delivery?
Contact our support team through the app or at support@okimlogistics.com or +234 911 002 0977 — see our Refund & Cancellation Policy for details.
For riders
How do I become a rider?
Apply through our Become a Rider page — we'll review your details and documents before approving your account.
How and when do I get paid?
Needs input: payout schedule
For vendors
How do I list my business?
Apply through our Become a Vendor page.
What's the commission rate?
Needs input: confirmed commission rate